Return & Exchange
Order Processing and CancellationOrders are processed pending availability and credit verification. Orders placed on weekends will begin processing on the following Monday.
2) No cancellation for shipped out orders.
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to help find resolution for the issue!
We only accept returns if there are obvious quality problems (which exclude size problems, color problems, and wrong shipping times.)
Returns NOT accepted if returns is dropped off beyond 3 days after delivery date.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned without the original shoe box.
- Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- No return and exchange for clearance items.
- Lingerie, swimsuits, accessories, and bodysuits are non-returnable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold.
- Items must be in original condition; unwashed and unworn. Please provide photos of the front, back, and side. In your package, make sure to provide a note of the order number, full name, email address, and reason for return.
- We do not refund postage fees used to ship the product out. We do not take any action on any returned packages that are lost in transit or stolen. Please keep your proof of postage and track your return package.
CAN I CHANGE TO OTHER PRODUCTS FOR FREE?
Dear customer, without affecting the resale, we support the exchange within one week after you receive the product, because we are international delivery , you need to pay hipping and tariffs, the shipping and tariffs of each country are different, please contact us email , get the price. (email@example.com) Thank you for your understanding