Return & Exchange
My item says delivered, but it's not here.
This could happen for many different reasons and we would like to help. It is best to contact us so we can look into it on our end.
Please check in with both your local post office or neighbors as sometimes items get updated by mistake or get delivered to the house or apartment next to you. Being such a small business of many independent designers our sellers are not required to replace a stolen package. Theft is a crime and should be reported to the police. We will always reach out to our designers on your behalf, but we can not guarantee replacement from them if the item is marked as delivered.
Help: my item is being shipped back to the sender.
Please make sure that you have entered the right address when filling out your order. We do not cover lost or returned items that go missing caused by an incorrectly entered address. If this occurs we will still try our best to locate and get your items to you. However additional shipping may occur from a return to sender and shipment back out to your location.
Order Processing and Cancellation
Orders are processed pending availability and credit verification. Orders placed on weekends will begin processing on the following Monday.2) No cancellation for shipped out orders.
Order Return
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to help find resolution for the issue!
We only accept returns if there are obvious quality problems (which exclude size problems, color problems, and wrong shipping times.)
Returns NOT accepted if returns is dropped off beyond 3 days after delivery date.
Return Policy:
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned without the original shoe box.
- Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- No return and exchange for clearance items.
- Lingerie, swimsuits, accessories, and bodysuits are non-returnable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold.
- Items must be in original condition; unwashed and unworn. Please provide photos of the front, back, and side. In your package, make sure to provide a note of the order number, full name, email address, and reason for return.
- We do not refund postage fees used to ship the product out. We do not take any action on any returned packages that are lost in transit or stolen. Please keep your proof of postage and track your return package.
CAN I CHANGE TO OTHER PRODUCTS FOR FREE?
Dear customer, without affecting the resale, we support the exchange within one week after you receive the product, because we are international delivery , you need to pay hipping and tariffs, the shipping and tariffs of each country are different, please contact us email , get the price. (support@lolilita.com) Thank you for your understanding